The Interactive Performance Development Programme (IPDP) is a state of the art, electronic web-based solution which will assist Vehicle Manufacturers and Importers to optimise the performance of their dealer networks.

Production of meaningful management information which can be acted upon in real time, as opposed to historical data which is soon obsolete, is a fundamental differentiator of IPDP. It is no longer acceptable to wait a month or more, in order to analyze trading information and take business decisions based on what has happened in a business in preceding months; in the present dynamic business environment, it is vital that a delinquent performance or declining trend is recognized immediately, so that appropriate remedial action may be taken before opportunities are lost or costs escalate.

This situation is often exacerbated in dealerships by the fact that a dealer may be aware that there is something wrong within his business but does not have access to the procedures and tools to take appropriate corrective action.

IPDP has been developed with this scenario in mind. The structured system and focused approach enables specialists working with network dealers to add genuine value to their regular dealer visits, by creating an intelligent agenda and pinpointing issues that require attention.

Individual dealer performance is compared to agreed objectives as well as benchmark or upper-quartile performance by using 18 to 20 recognized key performance indicators for each department. The IPDP will automatically generate a value gap between the benchmark or target performance and individual dealer performance. Thus, areas requiring attention within the various dealerships will be identified and prioritized.

Production of dealer performance reports is reliant upon a monthly data extract, direct from the Dealer Management System.

The IPDP has been designed with simplicity of use and ease of navigation in mind. Dealer trading results are presented as key performance indicators on a trading report spreadsheet. The key performance indicators are ranked from worst performance to best.

By "clicking" on any of the key performance indicators listed in the trading report, the specialist will be directed to an explanation of the specific key performance indicator. Furthermore, a selection of best practice business processes which impact upon the relevant key performance indicator will be produced automatically. These processes are sorted into basic procedures, advanced procedures and indirect procedures.

The specialist will be able to select up to three procedures at a time, for dealership implementation. Once the procedures have been selected, the IPDP will also automatically produce a list of tools necessary to support the implementation of the procedures. The procedures and tools can be emailed to the dealer in the form of an agenda / action plan in advance of the pending dealer visit.